What to Do During a Plumbing Emergency (Before the Plumber Arrives)

A burst pipe, an overflowing toilet, or a water heater that suddenly fails can cause serious damage in a matter of minutes. Knowing what to do in the first few minutes of a plumbing emergency can significantly limit the damage before a professional ever arrives.

1. Shut Off the Water

For a localized problem (a burst supply line under a sink, an overflowing toilet), shut off the fixture's individual shutoff valve first. If you can't find it, or the problem is more serious, shut off the main water supply to the whole house.

2. Shut Off Electricity to Affected Areas If Needed

If water is near outlets, appliances, or your electrical panel, turn off power to that area at the breaker before doing anything else. Water and electricity are a dangerous combination — safety comes first.

3. Contain the Water

Use towels, buckets, or a wet vacuum to control standing water and reduce the damage to flooring, drywall, and belongings while you wait for help.

4. Document the Damage

Take photos or video of the affected area before you start cleanup. This can be useful for insurance purposes if the damage is significant.

5. Call a Licensed Plumber

Once the immediate danger is under control, call a licensed plumber right away. Describe what happened, what you've already done (shutting off water, etc.), and where the problem is located so the technician can come prepared.

Common Plumbing Emergencies

• Burst or badly leaking pipes

• A water heater leaking or failing entirely

• Sewage backing up into the home

• A toilet that will not stop overflowing

We Answer the Phone When It Matters

If you are dealing with a plumbing emergency in Pensacola, Milton, Pace, Gulf Breeze, or Navarre, call us right away at (850) 866-2838 — we would rather talk you through the first steps than have you wait and make the damage worse.